Operations Manager



Job Type


Reference Number



Stationed in Hong Kong, the job holder will be responsible for all operational aspect of our data center in Kwai Chung.  He/she will manage a team of engineers and technicians to ensure effective and efficient management of day to day 24×7 data center operations.


  • University or College degree or certification(s) in Electrical/Mechanical Engineering, Computer Science, Telecommunications, or equivalent work experience
  • At least eight years’ experience managing operations in Production data center, 5 years of experience managing technical teams and team leads.
  • Working knowledge of physical Enterprise-class IT infrastructures (e.g. Servers, SANs, Networking, etc.)
  • Project Management skill.
  • In-depth knowledge and experience of change / incident management.
  • Expertise in identifying and solving problems.
  • Proven ability to lead and motivate.
  • Solid communication skill set (decision making, confrontation management, commitment, coaching the team).
  • Willingness and flexibility to work flexible hours, non-core business hours, or other scenarios required by rhythm of the business
  • Knowledge and /or experience of Power, Cooling & Facilities Engineering inside a data center.
  • Knowledge and /or experience of PC hardware architecture, maintenance, and repair.
  • Knowledge and /or experience of data center racking and cabling.
  • Knowledge and / or experience of physical – IT security.
  • Data Center related certification – CDCP/S/E, CDCMP/TP.
  • Microsoft/Linux/UNIX certification and/or administration experience
  • Network certification – CCNA, Network+.
  • Strong written, verbal, and interpersonal communication skills with English and Cantonese.
  • Ability to coordinate and host conference calls and/or escalation bridges with internal customers and all levels of management including Senior Leadership


  • Ensure effective and efficient management of day to day 24×7 data center Operations.
  • Coordinate with clients to fulfill Remote-Hands/Smart-Hands requirements and to ensure proper notification and communication.
  • Manage/Improve the workflows and throughput for data center Operations.
  • Writing policies, process and procedures for all aspects of data center operations.
  • Management of large scale events in the data center(s).
  • Manage engineer tickets and project activities.
  • Ensuring his/her data center is compliant with all relevant security policies and procedures.
  • Play a key part in innovation and driving automation within data center operations.
  • Become a subject master in data center operations.
  • Partnering with your GO Operations Managers peers and global program teams to drive and implement consistency in your operational programs across all data centers
  • Work closely with local facility engineering staff to ensure all infrastructure systems are operating within established tolerances, proactively maintained.
  • Vendor management/monitoring vendor performance.
  • Assisting with the review and approval of OPEX and CAPEX budgets, spend, forecasting, vendor resourcing models, and reconciliation of the same.
  • Analyzing/Ensuring KPIs, SLAs, and OLAs and ensuring that service and operational levels are met.