Data Center Service Manager



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We are looking for a Data Center Service Manager to provide post-sales support and build positive relationships with our clients.

The job holder will drive collaboration with client and internal cross functional teams to provide reliable service.


  • Minimum 5 years’ experiences in customer service management
  • University degree and above
  • Experience in client servicing and account management
  • Collaborative personality and able to build strong personal relationships
  • Highly organized, with attention to detail and a dedication to resolving issues.
  • Experience in change / incident management
  • Knowledge of Data Center products and services is an advantage
  • Collaborate with other teams to assist to solve customer
  • A good team player self-motivation and good interpersonal skills
  • ITIL V3 foundation certification
  • Good computer knowledge on MS Office
  • Good command of spoken and written Chinese and English, and proficient in Mandarin.


  • Responsible for providing high quality customer operations to corporate premium accounts in Data Center business
  • Build and improve relationship of trust and integrity with designated customers.
  • Perform post-sales service delivery and management.
  • Handle Billing enquiry and adjustment.
  • Incident management, escalation to relevant parties to solve the problem for the customers.
  • Communicate to stakeholders all relevant information such as progress to SLAs, improvement areas etc.
  • Championing and owning customer retention and partnering with sales on upsells.
  • Manage and maintain the Client relationship, ensuring that all assigned Client accounts are obtaining value from BDx, and ultimately be responsible for overall Client satisfaction
  • Monitoring customer health across the customer journey and taking data driven actions to influence the right behaviour.
  • Advocating for customer needs and educate them on adopting new features